Welcome to SmartBooking.ng. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services, including booking flights, short-let apartments, hotels, car rentals, tours, boat cruises, and events.
1. Information We Collect
To provide a seamless booking experience, we collect the following types of information:
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Personal Identification: Name, email address, phone number, date of birth, and nationality (as required for travel documentation).
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Travel Documentation: Passport details or government-issued ID numbers specifically for flight and international bookings.
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Payment Information: Credit/debit card details and billing addresses. Payments are processed via secure third-party gateways; we do not store full card details on our servers.
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Booking Preferences: Seat preferences, dietary requirements, room types, and special assistance requests.
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Technical Data: IP address, browser type, and usage patterns collected via cookies to improve site functionality.
2. How We Use Your Information
We use the gathered information to:
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Facilitate and confirm your bookings across all service categories.
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Issue electronic tickets, vouchers, and booking confirmations.
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Provide customer support and updates regarding itinerary changes.
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Process payments and prevent fraudulent transactions.
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Improve our platform through analytics and personalized recommendations.
3. Data Sharing and Disclosure
We share your information with third parties only when necessary to complete your travel arrangements:
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Service Providers: Airlines, hotel operators, car rental agencies, and tour operators who fulfill your bookings.
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Payment Processors: Secure financial institutions to authorize transactions.
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Legal Compliance: When required by law or to protect the rights and safety of SmartBooking.ng and its users.
Note: We do not sell your personal data to third-party marketers.
4. Cookies and Tracking
SmartBooking.ng uses cookies to enhance your browsing experience. Cookies help us remember your preferences and recognize you on return visits. You can manage cookie settings through your browser, though disabling them may affect certain platform features.
5. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. While we strive for absolute security, no method of electronic storage or transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you.
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Request the correction of inaccurate information.
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Request the deletion of your data, subject to legal and contractual obligations (e.g., active flight bookings).
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Opt-out of promotional marketing communications at any time.
7. Third-Party Links
Our website may contain links to external sites (e.g., airline portals or event organizers). We are not responsible for the privacy practices of these external platforms and encourage you to read their respective policies.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."
9. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact our Data Privacy Team at:
Email: hello@smartbooking.ng
